Terms & Conditions

GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE 2sweet4me.com

Terms and Conditions
Return and Refund Policy 
Privacy Policy
Cookie Policy
Legal Notice

Users of the website and customers are kindly asked to read the General Terms and Conditions carefully before using the 2sweet4me.com online store. By using the website, the user confirms they agree to the General Terms and Conditions. The buyer is bound by the General Terms and Conditions, which are effective at the time of the purchase (online order).

The General Terms and Conditions of the online store 2sweet4me.com are written in accordance with the following applicable Acts in the Republic of Slovenia: The Consumer Protection Act (ZVPot-1), The Personal Data Protection Act (ZVOP-2), The Electronic Communications Act (ZEKom-2), The Act on Electronic Business in the Market (ZEPT) and The EU General Data Protection Regulation 2016/679 (“GDPR”).

The website and online store 2sweet4me.com is managed by the company/sole proprietor Matjaž Sova s.p. (hereinafter referred to as the “store” or “provider”). The General Terms and Conditions determine the operation of the 2sweet4me.com website and online store, the rights and obligations of the user and the store, and regulate the business relationship between the provider and the customer.

ABOUT THE COMPANY

Online store: 2sweet4me.com

Email: info@2sweet4me.com

Mobile: 00 386 31 338 042

Company name: Matjaž Sova s.p.

Address and registered office: Na Korošci 2, 1000 Ljubljana, Slovenia, EU

Registration number: 9468269000

Tax number: 82928380

Subject to VAT: No

IBAN : DE05 1001 1001 2990 4868 32 (N26 bank)

DEFINITIONS

The online store 2sweet4me.com is hereinafter defined as the provider. Anyone who makes a purchase in the online store is defined as the buyer. By registering in the online store, the buyer becomes a registered user.

The online store operates in Slovenian and English languages, and the sales offer includes all products available on the website 2sweet4me.com.

WORKING HOURS

The online store operates 24/7. Due to various technical or other reasons, business through our online store or even access to the store is sometimes not possible. Therefore, the provider reserves the right to restrict or completely suspend access to the online store for a limited or indefinite period. The provider assumes no responsibility for the failure of the online store service due to incapability to use, any consequences of misuse of the online store, failure of the service due to a network failure, power failure or other technical problems that could temporarily, even for a long period of time, interfere with the online store service.

We ship packages from Monday to Friday, CET. Upon receipt of payment, the package is shipped on the same or the next working day (a working day is considered a day that is not a weekend or holiday in the Republic of Slovenia).

PRODUCT CHARACTERISTIC AND PRICES

All product images in the online store 2sweet4me.com are informative. Smaller deviations in the color of the product are possible. The provider reserves the right to any deviation of the product.

For each product, its characteristics (size, method and purpose of use) are clearly marked and written. The buyer is obliged to read them before placing an order.

All prices are displayed in Euros (EUR).

Shipping costs are listed separately and clearly marked so that the buyer can see them before placing an order.

Prices are valid at the time the order is placed. Prices are valid until the change is made by the provider. Prices may be changed by the provider without prior notice.

The company is not subject to VAT, so VAT is not charged in accordance with the Article 94 of ZDDV-1.

Promotional codes, discounts or special offers cannot be combined or added together.

The provider reserves the right to any typing errors in the product descriptions.

For any questions or concerns, please contact us at info@2sweet4me.com.

SUPPLIED PRODUCTS

The online store 2sweet4me.com clearly indicates whether a certain product is in stock and can be ordered (added to cart). The provider is not obliged to deliver products that are not in stock.

If the provider is unable to deliver certain ordered products, they shall notify the buyer by e-mail. The buyer has the option to cancel the order and receive a full refund or request a replacement product.

PAYMENT METHODS

The provider provides the following payment methods:

Online card payment (debit or credit card) – Stripe

Paypal payment

Direct bank transfer (advance payment) – bank transfer to the bank account of the company Matjaž Sova s.p. (the buyer receives all the necessary information for payment when ordering).

ORDERING PROCESS

You can make a purchase in the online store 2sweet4me.com as a guest or as a registered user.

The purchase can be made without registration – as a guest. However, we recommend making a purchase as a registered user, which makes future ordering faster and easier.

The purchase contract between the provider and the buyer is concluded at the moment the buyer confirms the order. At this moment, all prices and other conditions are fixed and apply to both the provider and the buyer.

The buyer is obliged to verify the correctness of the data before placing the order.

After placing the order, the buyer receives a confirmation of the order to their e-mail address. If they have already made a payment at the time of placing the order, they will receive a receipt at the same time. If the buyer has chosen to pay by direct bank transfer, the buyer receives all the necessary payment information.

Upon receipt of payment, the provider sends the products on the same or the next working day (a working day is considered a day that is not a weekend or holiday in the Republic of Slovenia).

The provider sends the invoice in electronic form to the buyer’s e-mail address.

If the customer made a purchase as a registered user, the order is stored on the provider’s server in electronic form and is accessible to the customer in their user profile.

SHIPPING COSTS

All orders made in the online store 2sweet4me.com are delivered by the company Pošta Slovenije.

The shipping costs are charged in accordance with the applicable price list of Pošta Slovenije and are evident to the buyer before the purchase is completed.

The provider does not take responsibility for lost shipments.

Shipping costs are stated on the invoice and are paid by the buyer.

SPECIAL OFFERS AND PROMOTIONAL COUPONS

If a special offer is available, it is valid for a limited period of time until the specified date. After this date, the products are no longer available at the promotional price.

Discounts or promotions are not cumulative and cannot be combined with other discounts or promotions. Discount cannot be exchanged for cash payout.

The buyer is not entitled to a discount if they purchase the same product at the regular price and not during the promotion or discount.

RETURN AND REFUND POLICY

The buyer has the right to inform the provider within 14 days of receipt of the goods that they withdraw from the contract without having to state the reason for their decision.

The notice of the withdrawal from the order is sent by the buyer to the provider to the e-mail address info@2sweet4me.com. In the e-mail, the buyer must indicate: order number, invoice date, name and surname of the buyer, and the address of the buyer.

The product must be returned unused and in its original packaging. The only cost borne by the buyer is the direct cost of returning the goods. Shipments with cash on delivery are not accepted by the provider. In the event the buyer returns the product in the original condition, the provider undertakes to refund the purchase price of the product in full to the buyer.

Shipping address for returned products:

Matjaž Sova, s.p., Na Korošci 2, 1000 Ljubljana, Slovenia, EU

 

COMPLAINTS

The provider acts in compliance with the applicable consumer protection legislation. Please report the complaint to the company’s email address info@2sweet4me.com  with the attached image material.

The provider will do their best to resolve any dispute by mutual consent.

The buyer has the right to write a complain about the purchased product or to return the product if they notice defects in the product upon receipt of the goods or if the delivered products are inadequate, within fourteen (14) calendar days from the date of the delivery of the product.

The buyer must inform the provider about the return of the purchased products to the e-mail info@2sweet4me.com, stating personal and other information related to the purchase.

The provider must confirm within five (5) working days that they have received the complaint, inform the user how long they will handle it and keep them informed of the progress of the procedure.

On the basis of a refund or replacement request, the provider will refund the purchase price to the buyer, or replace the product with a new one, within thirty (30) days from the date of receipt of the returned product.

If it is unequivocally established that the product complaint was unjustified or that the inadequacy of the ordered product was due to improper handling or use, the provider is not obliged to refund the purchase price or deliver a replacement product to the buyer.

If the buyer mistakenly received another product, not the ordered one, they are obliged to report this within fourteen (14) calendar days to the e-mail address info@2sweet4me.com. In this case, the buyer returns the wrongly delivered product at the expense of the provider, who undertakes to deliver the ordered product or refund the purchase price (depending on the user’s request) within fifteen (15) days of receiving the wrongly delivered product.

If the buyer has not received the ordered and paid product, they are obliged to report this within fourteen (14) calendar days from the date of expected receipt of the ordered product to the e-mail address info@2sweet4me.com. The provider is obliged to inform the buyer about the further resolution of the complaint within fifteen (15) days after the receipt of the complaint.

PERSONAL DATA PROTECTION – PRIVACY POLICY

Matjaž Sova s.p. (hereinafter referred to as the provider) respects the confidentiality of personal data and the privacy of users of the 2sweet4me.com website and online store. We undertake to carefully protect and use all collected personal data obtained through or through the use of the 2sweet4me.com website solely for the purpose for which they were provided.

By using the website and the online store or by consenting to the collection of personal data, the individual agrees or permits the provider to collect, manage, process and store personal data relating to him, in accordance with applicable sectoral laws, including the Personal Data Protection Act (ZVOP-2) and the EU General Data Protection Regulation 2016/679 (“GDPR”).

We also guarantee the security of the purchase by observing all applicable legal obligations and recommendations of the Slovenian and international consumer associations.

Who manages and has access to your data?

Your personal data is accessed and managed by:

Company: Matjaž Sova, s.p.

Na Korošci 2, 1000 Ljubljana, Slovenia

Registration number: 9468269000

Tax number: 82928380

We will not share your personal data with third parties unless we are required to do so by applicable law.

What personal data do we collect?

We only collect personal data that is necessary for the quality performance of our services, to communicate with you and to improve our services and user experience. This data is:

In case of subscribing to the newsletter: name, e-mail address.

In case of registration as a registered user: name and surname, e-mail address.

In case of ordering (purchasing) of products in the online store: name and surname, address for delivery of products, e-mail address.

When you access our website, certain non-personal data is automatically recorded for the purpose of web analytics. We use this information to optimize user experience and improve content. The recorded non-personal data is not subject to further processing and is not passed on to third parties.

What personal data do we collect in the online store?

In order to successfully make a purchase in our online store (order processing, product delivery), we will ask you for the following personal information: name and surname, delivery address, e-mail address.

On the basis of your consent, the personal data collected is also used for the purposes of sales analysis (statistical processing, marketing research, customer segmentation, processing of past purchasing behavior, advertising and adapting content to the user in accordance with the Personal Data Protection Act).

How long is personal data processed and stored?

Based on the consent, the personal data of the individual is processed and stored for as long as there is a purpose for this (or we are obliged to do so due to applicable legislation) or until the individual’s consent is revoked.

Rights and responsibilities of the individual

In accordance with applicable law, the individual has the right to revoke their consent at any time or request access, transcription, amendment, correction, restriction of processing or deletion of personal data by sending their requests to the e-mail address info@2sweet4me.com. We will complete the request within the legally binding deadline.

An individual may also submit a complaint regarding the processing of their personal data to the e-mail address info@2sweet4me.com. It is also the right of an individual to submit a complaint directly to the Information Commissioner of the Republic of Slovenia, who is the competent supervisory authority in this case.

The individual is responsible for the authenticity of the personal data and contact information provided. In the event of a change in the personal data provided, you can request adjustment or deletion at any time by sending an e-mail to info@2sweet4me.com.

Safety precautions

We make great efforts to protect the entrusted personal data of an individual against unauthorized access, use, modification or destruction, and we take appropriate measures for this purpose:

  • locking workspaces and the computers and not allowing access to personal data,
  • storing the computers, which are the carrier of personal data, in a protected area,
  • preventing access to personal data to unauthorized individuals.

Despite our best efforts, there is a possibility of an unauthorized intrusion into our computer system, without our knowledge, with which potential third parties could gain access and use the personal data for purposes that are incompatible with the original purpose of our collection.

Changes to the privacy policy

We reserve the right to change this privacy policy.

COOKIE POLICY

Use of cookies

The website 2sweet4me.com uses cookies. We do not personally identify you with cookies. We only use them to make the site work better.

In accordance with the applicable legislation, we comply with the regulations regarding the use of cookies and similar technologies for storing or accessing information stored on the computer or mobile device of users.

By using this website, you agree to the placing of cookies on your device by 2sweet4me.com.

What are cookies?

Cookies are small text files, usually made up of letters and numbers, that are downloaded to a device (computer, mobile phone, tablet, etc.) when you visit a website to identify these devices. Cookies do not store information that would allow us to identify individual persons, as we only use encrypted information that we collect through cookies. The cookies we use do not harm your computer.

In order to take full advantage of the functionality and content of our website, cookies must be enabled. If you do not enable cookies, your visit to our website may be limited in functionality and user experience.

How are the cookies used by 2sweet4me.com?

Like most online services, our website uses its own and third-party cookies for different purposes. Our cookies are mainly used for the proper functioning of the website and do not collect any of your personal data.

Third-party cookies used on our website are intended to understand the functioning of the website and your interaction with our website. They also help speed up your future interactions with our website.

By clicking the button below, you can see a list of all the cookies used on this website.

You can change the cookies settings or revoke your consent at any time.

Blocking and deleting cookies in browsers

Different browsers offer different methods to block and delete cookies used by websites. You can change your browser settings by blocking/deleting cookies. Below are links to supporting documents on managing and deleting cookies from the main web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you use any other web browser, please visit the official browser support documents.

Read more about cookies

If you want to know more about cookies, please visit one of the following pages:

LEGAL NOTICE

The website and online store 2sweet4me.com is the property of the company Matjaž Sova s.p., which also manages the website. All content published on the website 2sweet4me.com is the property of Matjaž Sova s.p., Na Korošci 2, Ljubljana, and may not be copied, reproduced or otherwise distributed without permission.

We cannot guarantee the complete accuracy and reliability of all published data. We shall take all warnings seriously and correct the published information immediately.

We do not accept any responsibility or liability for any consequences arising from or in connection with the information published on this website or the temporary inoperability of the website and the online store.

We reserve the right to change the content on a daily basis, errors in prices and written text. By using this website, the visitor confirms that they accept the set conditions and agree with them.

COPYRIGHT

All rights reserved. The provider has the right to change the General Terms and Conditions by updating this post.

LEGISLATION

The website operator is primarily bound by the legislation of the country in which the company is established. These General Terms and Conditions are governed by the laws of the Republic of Slovenia.

 

These General Terms and Conditions are originally written in the Slovenian language and are translated into English.

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